Coronovirus Readiness

The health and well-being of our clients, employees, and communities is paramount at CIBM Bank. Along with you, we are closely monitoring as the situation evolves, and understand the concern you may be experiencing regarding the coronavirus (COVID-19). We are dedicated to doing all we can to be responsive to the needs of you--our clients.

At CIBM Bank --- we just help. This statement applies today more than ever as we work together to remain focused on controlling the spread of the virus.

CIBM Bank has very detailed contingency plans in place for situations such as this, and we are here to support and assist you to ensure you do not experience a disruption in service. We will continue to monitor this quickly evolving situation, and take guidance from public health authorities.

Digital Banking Tools

Allowing you to bank from virtually anywhere. We strongly encourage you to utilize these self-service options. Open new accounts right from our website. You can access your accounts online 24/7 with online banking, the CIBM Bank app, and iTalk Telephone Banking System (800-423-0806). With all solutions you can check balances, transfer funds, make payments and deposits. It’s easy and convenient.

To download the CIBM Bank Mobile Application.

Download Google Play App for CIBM Bank Download CIBM Bank Mobile Banking from App Store
Bank by Phone

Many additional requests can be serviced over the phone – and we are happy to do so. You can reach us at (877)925-3030 or by calling your local branch location.

Branch Locations and Internal Efforts

Effective 3/18/20, all branch locations will be accessible by drive-up only. The lobby closure will continue until it is safe for our customers and employees. We will continue to comply with the “shelter in place” directives issued by the states we operate in and will reopen lobbies when it is safe to do so. This is an effort to promote social distancing and prioritize the health and well-being of our communities. All banking activity (with the exception of accessing safe deposit boxes) can be serviced via the drive-up window.

When visiting a drive-up, for faster service and smoother operation, please utilize Lane 1 to conduct personal banking activity and non-customer check cashing. Please conduct teller transactions in all other lanes.

In order to ensure you do not experience a disruption in service, we are happy to service customers who need additional assistance in the lobby by appointment only. Please contact your branch location to schedule. We practice clean environment procedures, have increased sanitation, and will conduct appointments one relationship at a time while practicing safe distancing.

All staff members have been advised to remain at home if they are not feeling well.

Effective 6/1/2020, Wisconsin Lobbies will reopen. Effective 6/15/2020, Illinois Lobbies will reopen. In all locations, new protocols and safety measures are in place. In addition, we will continue to offer banking by appointment, virtual appointments, and all banking activity via the drive-up window as options. For more information on what to expect during your visit to one of our branch locations click here. We will continue to post updates to share our reopening plan for our Indianapolis location.

Protect yourself from scams

Fraudsters are taking advantage of the global health situation and uneasiness of the general public. New scams are coming to light each day and old ones are evolving. A variety of tactics are being utilized: phone calls, websites, text messages, emails, social media posts, and more. These tactics involve spoofing caller IDs and email addresses to appear to be legitimate organizations among other scams.

Please know that we will NEVER ask for confidential information -- such as your name, password, PIN or other account information -- if we reach out to you. You should never share this information. Please refer to our Fraud Prevention page for more information.

Financial Relief

At CIBM Bank we just help. We are here to help YOU. Call your CIBM Banker and let’s get started… together.

You may be experiencing financial difficulties due to the global situation. It could be your business, your personal finances, your employer, or a non-profit you volunteer with that has been impacted by COVID-19. There is no shortage of people in your life in need of help right now.

Fortunately, there are lots of sources of assistance. Government grants, loans, tax breaks and deferrals, from all levels of government have been established. Private industry and quasi-governmental agencies are offering assistance programs. The massive response of public and private sector support and assistance programs is both inspiring and overwhelming. All the terms, conditions, and qualifications are too much for any person to be expected to know. How do you start? It’s simple, call your banker at CIBM Bank and let us help.

Need a business or personal loan due to how COVID-19 has impacted you? Call your CIBM Banker. We will help you find a program that meets your needs: whether a government guaranteed loan, a grant, or a tax credit opportunity. Let’s get started. If we can’t help, we will put you in contact with someone who can.

Concerned about paying your mortgage? Behind on a car payment? Trouble with a credit card? Can’t make payroll? Need short term funding? Unable to pay rent? Need help with a tax liability? Considering cashing in a CD? The first step is the same. Call your banker at CIBM Bank.

The possible financial needs in this troubled time is too long to list. Just know that we offer assistance to our customers with our products and services, monitor all major government and private sector assistance programs, and we stand ready to help. We are open. We are working. You don’t need to go it alone.

For Mortgage and Housing Assistance

If you're concerned about how to pay your mortgage or rent due to the coronavirus national emergency, please refer to the Consumer Protection Financial Bureau for options for mortgage and rent payment relief.

Paycheck Protection Program

The CARES Act created the Paycheck Protection Program (“PPP”), which will serve as an extension of the Small Business Administration (SBA) 7(a) loan program, allowing financial institutions to provide federally-backed, forgivable loans to eligible businesses.