The health and well-being of our clients, employees, and communities is paramount at CIBM Bank. Along with you, we are closely monitoring as the situation evolves, and understand the concern you may be experiencing regarding the coronavirus (COVID-19). We are dedicated to doing all we can to be responsive to the needs of you--our clients.
At CIBM Bank --- we just help. This statement applies today more than ever as we work together to remain focused on controlling the spread of the virus.
Allowing you to bank from virtually anywhere. We strongly encourage you to utilize these self-service options. Open new accounts right from our website. You can access your accounts online 24/7 with online banking, the CIBM Bank app, and iTalk Telephone Banking System (800-423-0806). With all solutions you can check balances, transfer funds, make payments and deposits. It’s easy and convenient.
To download the CIBM Bank Mobile Application.
Many additional requests can be serviced over the phone – and we are happy to do so. You can reach us at (877)925-3030 or by calling your local branch location.
Effective 3/18/20, all branch locations will be accessible by drive-up only. Our office lobbies will be closed to the public until April 7th. This is an effort to promote social distancing and prioritize the health and well-being of our communities. All banking activity (with the exception of accessing safe deposit boxes) can be serviced via the drive-up window.
When visiting a drive-up, for faster service and smoother operation, please utilize Lane 1 to conduct personal banking activity and non-customer check cashing. Please conduct teller transactions in all other lanes.
In order to ensure you do not experience a disruption in service, we are happy to service customers who need additional assistance in the lobby by appointment only. Please contact your branch location to schedule. We practice clean environment procedures, have increased sanitation, and will conduct appointments one relationship at a time while practicing safe distancing.
All staff members have been advised to remain at home if they are not feeling well.
Please know that we won’t ask for confidential information -- such as your name, password, PIN or other account information -- if we reach out to you.
CIBM Bank has very detailed contingency plans in place for situations such as this, and we are here to support and assist you to ensure you do not experience a disruption in service. We will continue to monitor this quickly evolving situation, and take guidance from public health authorities.